Tech Help
We provide technology help to patrons and visitors in person, by telephone, or through Microsoft Teams (an online platform). If we’re unable to assist, we’ll do our best to connect you with someone who can. Our “Tech-It-Out Tuesday” drop-in tech support is offered every other Tuesday in Flesherton from 2-4 pm and Markdale from 2-4 pm. Below are the upcoming drop-in dates.
Tech-It-Out Tuesdays
| Tuesday, August 29 | Tech-It-Out Tuesday: Markdale: 2-4 pm | Drop-in, no registration required. |
| Tuesday, September 5 | Tech-It-Out Tuesday: Flesherton: 2-4 pm | Drop-in, no registration required. |
| Tuesday, September 12 | Tech-It-Out Tuesday: Markdale: 2-4 pm | Drop-in, no registration required. |
| Tuesday, September 19 | Tech-It-Out Tuesday: Flesherton: 2-4 pm | Drop-in, no registration required. |
We assist with:
✓Email
✓ Using the Library’s digital resources such as Libby, Ancestry, LinkedIn Learning
✓ General tablet, phone, or eReader troubleshooting
✓ Basic computer and Internet skills
✓ Online meetings
✓ Searching the Library’s catalogue (Koha), placing holds, and recommending titles
✓ Completing tasks in Microsoft Excel, Word, PowerPoint, and other computer software
We do not assist with:
✘ Computer repairs or upgrades
✘ Virus or Malware removal
✘ Installations or updating of operating systems
✘ Software installations
✘ Removal or deletion of data or information
✘ Accessing others’ accounts
✘ Storage of passwords
✘ Technology support to users at home (e.g. we do not offer a visiting service)
Request tech help
Email contact@greyhighlandspubliclibrary.com if you have a question that can be answered by email.